Thank you for delivery. I would just like to say how thrilled we are. Not only has this delivery method transformed deliveries for us (in the past we had to put up with a lorry load being dumped across our drive, which then took me hours to pack away) but also so nice to have such a polite delivery man. My elderly mother is usually very stressed by deliveries and wants me to be at home, but she was more than happy and in full praise.

I would just like you to pass on my enormous thanks to your delivery driver – I'm sorry, I've forgotten his name – who was so efficient and helpful when delivering to us last Monday. He is a credit to your company, and that's saying a lot, as you are all pretty wonderful.

Thanks to Amy too for her patience and efficiency.

Great firewood, too!

Thank you for your assistance in placing this order, and also for your "Outstanding" professionalism during our phone conversation. Please pass this on to your management.
Respectfully,